![David Bain David Bain](../people/david-bain/%40%40images/07af4cc1-84d6-47e0-b75f-7b0735f95d18.png)
David Bain
Length: Long Talk
Target Level: Intermediate
Target Audience: Integrator, Designer, Developer
If we think of using Plone as a customer journey we can begin to break down the journey into key touch points. How can we improve each touch point so that they become more Useful, Usable and Delightful?